Outdoor Kitchen Cabinet Barbecue Worktop with Durable Stainless Steel Cabinet Door Includes Sink Hinge Drawer Slide Faucet

1. Q: What materials are primarily used in your outdoor cabinets, and how do they withstand harsh weather conditions (rain, UV exposure, frost)?
A: We use premium materials like powder-coated aluminum, 304 stainless steel, and eco-friendly WPC (Wood Plastic Composite). All products undergo specialized treatments for anti-corrosion, UV resistance, and weatherproofing, ensuring durability in temperatures from -30°C to 70°C without warping, fading, or rusting.
2. Q: Do you offer customization for dimensions, colors, and functionalities? What is the Minimum Order Quantity (MOQ)?
A: Yes, we provide full customization for size, color (from our RAL chart or pantone code), and functional features (e.g., integrated lighting, drainage systems, shelving). Our standard MOQ is 10 units, but we can be flexible for larger projects or long-term partnerships.
3. Q: What is your typical production lead time for standard and customized orders?
A: For standard catalog items, the lead time is 15-20 business days. For customized orders, it typically takes 25-35 business days after all design details and approvals are finalized. We provide a precise timeline with each project quote.
4. Q: What quality control (QC) processes do you have in place?
A: We implement a rigorous multi-stage QC system, from raw material inspection to in-process checks and a final pre-shipment audit. We can provide QC reports and are compliant with international standards like ISO 9001.
5. Q: What are your packaging and shipping options? Can you handle export logistics?
A: We use sturdy, weather-resistant packaging (plywood crates and foam protection) to ensure safe transit. We have extensive experience with FOB, CIF, and EXW incoterms and can seamlessly manage shipping and documentation to major global ports.
6. Q: Do you provide OEM/ODM services?
A: Absolutely. We are an expert OEM/ODM manufacturer. We can produce cabinets under your private label, incorporating your specific designs, logos, and packaging requirements.
7. Q: Can you provide samples? What are the terms?
A: Yes, we provide sample units for evaluation. Sample costs are generally borne by the client but can be credited against a future bulk order. Shipping costs are also the client's responsibility.
8. Q: What are your payment terms for new and recurring clients?
A: For new clients, we require a 50% deposit with the order and 50% balance before shipment. Established partners may qualify for more flexible terms, such as TT after BL copy or L/C at sight.
9. Q: What kind of warranty do you offer on your products?
A: We offer a limited warranty against manufacturing defects and structural issues for 5 to 10 years, depending on the material. Specific warranty details are provided with each product line.
10. Q: How do you handle after-sales support and replacement parts?
A: We provide comprehensive after-sales support, including detailed installation guides and troubleshooting. Replacement parts for hinges, locks, and other hardware are readily available and can be shipped separately upon request.